Wig Restoration
About Us
How PrettyDollie was made
It all started with a wish and a whim, a ton of creativity, and a lot of help from my mom. It was 2016 when I began to make doll clothing and childrens items. It started out with Barbie and then ended up branching out into fixing, repairing, modifying, and restoring anything and everything doll that I could find. I started to customize dolls in late 2017 early 2018 - first American Girl dolls then later My Twinn dolls (much more verity in face sculpts then AG). Learning for me is an addiction. Place something in front of me that's broken and I want to learn how to repair it or make it better than before. PrettyDollie is not just about dolls - no its more than that - it's my creativity, heart and soul, added to each item that I make. I do my best to assure that the quality of my creations is up to the standard that I would expect in the merchandise that I purchase for My own collections. My mom also contributes a lot to PrettyDollie, adding some of her ideas and design knowledge. She does all the crochet work that you will see.
Professional Customer Service
Support every step of the way. If there is an issue, i'm ready to help you over email or a phone call. I value your business!
Committed to Quality
Quality should never be compromised. No matter what product you choose, you can feel confident that our products are of the highest caliber.
100% Satisfaction Guaranteed
You should be completely happy with your experience. If you have any questions about PrettyDollie, my products get in touch!
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items. Ideally items that are not custom made ship within 1-3 days excluding weekends
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs. At this time i am not shipping outside the USA.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Digital downloads
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Privacy Policy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through PrettyDollie.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control,
Information I Collect
To complete your purchase, you must provide me with certain information (which you authorized PrettyDollie to provide to me), such as your name, email address, postal address, payment information, and the details of the item that you are purchasing.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to complete your purchase, to settle disputes, or to provide customer support;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services
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Information Sharing and Disclosure
Information about my customers is important to my business. I do not share your personal information
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements.
Your Rights
If you reside in certain territories, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
How to Contact Me
If you have any questions or concerns, you may contact me at PrettyDollie@hotmail.com